Refund policy

The short version

If your granola turns up damaged, wrong or spoiled, tell us within 30 days of delivery and we will make it right. Otherwise all sales are final.

Why food is different

Granola is a consumable food product. For health and safety reasons we cannot accept opened bags back, because we are not able to resell or restock them. That does not limit any of the remedies below.

Damaged, spoiled or incorrect orders

Email us a photo within 30 days of delivery and we will send a free replacement or refund you in full, whichever you prefer. There is no need to post anything back to us.

How to start a return

Email hello@hellomorningwood.com with your order number and what went wrong. We reply within one business day and will send return instructions if anything needs posting back.

Refunds

Approved refunds go back to your original payment method within 5-10 business days, depending on your bank. We refund original shipping only where the error was ours.

Cancelling an order

We pack quickly, but if you email us before your order ships we can usually cancel it. Once it has shipped, the returns process above applies.

Apparel and merch

T-shirts and hoodies are printed to order, so we cannot accept returns for change of mind. If an item arrives damaged or misprinted, send us a photo within 30 days and we will replace it free.