Cancellation policy

How subscriptions work

Choosing Subscribe and Save creates a repeating order at the interval you pick. Each time an order is created we charge the payment method on file at the price shown when you subscribed.

Managing your subscription

Everything is handled from your account page: skip a delivery, pause, change the flavour, change how often it arrives, update your address or payment method, or cancel.

Cancelling

You can cancel at any time. There is no fee, no minimum number of orders, and no need to phone or email anyone, though we are happy to do it for you if you would rather. Cancel at least 24 hours before your next scheduled charge to avoid being billed for that delivery.

Skipping instead

Got too much granola? Skip the next delivery rather than cancelling. Your discount and schedule stay exactly as they are.

Price changes

If a subscription price ever changes, we will email you at least 7 days beforehand so you can decide what to do.

Failed payments

If a payment fails we will retry up to 3 times over 7 days, then pause the subscription and email you. Nothing ships until the payment goes through.

Refunds on subscription orders

Subscription deliveries are covered by our Return and Refund Policy, exactly like one-off orders.